Citizen Charter

Sr. No. Nature of Work Time Limit of Completion of Work Details of
Documents to be
Presented
Details of Fee
1 Floating of Tender Within 15 day from receipt of correct indent - -
2 Regarding Opening of Technical Bid of Tender On 21st day from opening of Online Tender Tender supporting documents As mentioned in Tender
3 Regarding Opening of Commercial Bid of Tender Within 5 days after completion of Primary scrutiny, Technical scrutiny and Demonstration/Sample Testing. - -
4 Preparation of Meeting Agenda. Within 20 days - -
5 Issuance of Acceptance Letter (A.L). Within 7 days from receipt of minutes of Committee meeting. - -
6 Issuance of Rate Contract/Acceptance of Tender (A.T) Within 7 days from receipt of Agreement and Security Deposit from tenderer. Agreement/Security Deposit -
7 Refund of EMD Within 6 months from the date of Opening of Tender. - -
8 Refund of Security Deposit (1) Within 6 months after completion of warranty period in case of Instruments.
(2) Within 6 months after expiry of rate contract in case of drugs.
NOC from concerned Demanding Officers. -
9 Payment of Bills Within 45 days from receipt of pre-testing reports of drugs. 3 copies of bills -
10 Information under Right to Information Act. 30 days Application Rs. 20
11 Appeal by a person displeased by information provided under Right to Information Act. 30 days Application -

With reference to the Sr. No. 1 to 9 stated above, all the process and procedures are undertaken as the resolutions issued by Industry & Mines Department and Health & Family Welfare Department , Gandhinagar, Government of Gujarat,time to time. While procedures pertaining to Sr. No. 10 and 11 are being undertaken as per the Right To Information Act.

In case of dissatisfaction with any of the services mentioned above, you can make representation/complain (application) to following officers.

Contact Initials of Officer

General Manager (EDS)
Block No. 14, Dr. Jeevraj Mehta Bhavan,
Gujarat State, Gandhinagar.

Phone: (079) 23250766,
Fax: (079) 23257586

  • http://nrhm.gujarat.gov.in, National Health Mission : External website that opens in a new window
  • http://www.gujaratindia.com, Government of Gujarat : External website that opens in a new window
  • OFFICE OF THE CHIEF ELECTORAL OFFICER,GUJARAT STATE
  • http://www.gswan.gov.in, GSWAN : External website that opens in a new window
  • http://gujhealth.gov.in/, Health and Family Welfare Department : External website that opens in a new window
  • http://india.gov.in, The National Portal of India : External website that opens in a new window
  • http://vibrantgujarat.com/, Vibrant Gujarat 2019 - The Global Business Hub : External website that opens in a new window
  • DigiLocker
  • 150th birth anniversary of Mahatma Gandhi
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